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Terms and conditions

Terms of delivery, 1 January 2024

Shipping costs via Posti (in Finland).

• Shipping rates are determined by the weight of the order.
• Postage, letter (less than 3cm and less than 250g) paid by online bank or credit card, €4.95.*** Ahvenmaa / Åland no letter-delivery possible!!
• Postage, parcel/maxi letter paid by online bank or credit card, €8.90 (12,90eur over 3,5kg).
• Postage, HOME DELIVERY, €12.50 (15,90eur over 3,5kg). The order will be delivered directly to your home. Posti will agree on the delivery time with the customer.
• Your order will be delivered to the nearest Posti pick-up point based on your address. You can choose the pick-up point yourself, and we will deliver the order to the pick-up point or Smartpost machine of your choice. Please include your phone number in the order details every time you order, and you will receive a text message or email as soon as the order is available for pick-up.
• Note! Small and light orders are delivered by letter or as a so-called small parcel with normal letter delivery. Posti now promises a delivery time of 2-5 working days for letter deliveries. If the delivery needs to get to you sooner, mention this when ordering, or choose a Posti or Matkahuolto parcel as your delivery method.
• Note! Posti locations will only hold parcels for 7 days. Please pick up your shipment on time.

Shipping costs via Matkahuolto (in Finland)

• Shipping rates are determined by the weight of the order.
• Parcels and letters paid by online bank or credit card, €8.90.
• NEW! HOME DELIVERY parcel, €12.50. Posti will agree on the delivery time with the customer.
• Your order will be delivered to the nearest Matkahuolto location according to your address. If you choose the LÄHELLÄ parcel option, we will deliver the order to the pick-up point of your choice. Please include your phone number in the order details every time you order, and you will receive a text message or email as soon as the order is available for pick-up.
• Note! You should always choose to deliver small, letter-sized shipments via Posti as this is the most inexpensive option.

Shipping costs via Posti (Rest of the world).

• Shipping rates are determined by the weight of the order and destination country.
• Postage, letter with tracking (less than 3cm and less than 250g), €9.90.
• PARCEL CONNECT parcel/maxi letter (up to 2kg) €13.90.***
• PRIORITY PARCEL parcel/maxi letter (up to 2kg) €17.50.***
• EMS parcel (up to 3kg) €40,00. ***

*** EMS parcel is the only way to deliver parcels to Russia and the USA. Parcel Connect and Priority Parcel within the EU. Deliveries with Parcel Connect are available for some European countries, others can be delivered as Priority Parcels.

Payments with Visa, Visa Electron, MasterCard, American Express cards, etc.

• If you wish to pay with Visa, Visa Electron, MasterCard or other cards, Alemana Dance Center functions only as the marketer of products and services, and delivers the products to the buyer. Paytrail Oyj is responsible for complaints via payment services.

• Paytrail Oyj acts as the seller of the products for payments made with Visa, Visa Electron, MasterCard and other cards, and the transaction is made between the customer and Paytrail Oyj. The seller is responsible for all obligations related to the sale. Paytrail Oyj is also the recipient of the payment.

• Paytrail Oyj, Business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, FINLAND, Phone: +358207 181830
• More information for consumers: https://support.paytrail.com/hc/fi/categories/200138863-Kuluttajille

Online banks

Payment service provider

Paytrail Oyj (2122839-7) collaborates with Finnish banks and credit institutions as the payment intermediary and payment service provider. Paytrail Oyj appears as the payer on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj is licensed by a payment institution. In the event of a complaint, please contact the supplier of the product as a matter of priority. From the user's point of view, the service works just like traditional online payment.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358207 181830

www.paytrail.com

More information for consumers: https://support.paytrail.com/hc/fi/categories/200138863-Kuluttajille

Wallet (Collector bank) invoice option

• Would you like to have some payment time for your purchase? Paytrail offers the Wallet (Collector) invoice option for its customers.
• Collector/Walley invoice surcharge for customers is €3.80/invoice (year 2021, surcharges can change)
• Walley/Collector handles invoicing, and all inquiries about invoices, etc. should be directed to Walley/Collector.
• Invoices will come directly from Walley (Collector) in a separate letter (or mail) sometime in the next few weeks, so you don't have to worry about this.
• Customer service for consumers: +358 9 3158 9947. Weekdays from 8.00am to 6.00pm.
• Weekends and other times: hello@walley.fi.
• Please make any inquiries related to the content of the order directly to us at: info@alemana.fi.
• More information about Walley - Collector: https://www.walleypay.com/customer-service/

Jousto invoice and instalment

Jousto invoice and instalment is a Finnish service enabling you to shop quickly and safely.

Jousto is intended for private individuals with an impeccable credit record.

With Jousto, you get 30 days of interest-free payment time. A surcharge of €2.90 will be added to the purchase. Once you receive the invoice, you can decide whether to pay it in full or in instalments. With the instalment option, you can pay for your purchases in up to 36 instalments, starting from €9.90/month. The cost of the Jousto instalment option is €3.90/month with a credit interest rate of 19.90%. With Jousto, you can pay for purchases from €30 to €3,000 in value.

It’s safe to shop with Jousto. You will be asked for strong electronic authentication of your identity for the first purchase. As a returning customer, you can use the one-time code sent to your phone for easy identification. With each purchase, we make a real-time and automated credit decision. All payment transactions and data transmission are performed over a secure connection. The invoice will be delivered via email. Aurajoki Nordic Oy acts as the credit issuer.

Read more about Jousto at www.jousto.com. Jousto – The easiest payment method in online shopping!

PayPal

We accept also PayPal payments. Please note that the PayPal service fee 3,5% will be added to the total sum of your order.

Campaign and discount codes

• Any campaign or discount codes and gift cards must be activated in the cart (the box CAMPAIGN CODE/KAMPANJAKOODI). Discounts will not be given afterwards.
• Once you have added the item to your cart, please activate your code in the CAMPAIGN CODE/KAMPANJAKOODI box. Only after this will you confirm the final order at the checkout.

Club, group, and billing customers

• As requested, we will continue to deliver to clubs, groups and our billing customers (companies, organisations etc.) based on the usual Alemana Ky invoice. In such cases, orders must be placed by email to kim.laamanen@alemana.fi.

Delivery time

• If the item is in stock, the delivery time in Finland and Scandinavia is two to five (2-6) working days. Please take account of the possible slower delivery times of transport companies (Posti). In the case of letters in particular, Posti promises a delivery time of 2-4 working days.
• Other countries delivery time changes between 4-14 working days.
• If delivery of the item is particularly urgent, please mention this separately when ordering. If you wish, we can change the delivery to express delivery for an additional fee. Depending on the size of the parcel, the additional fee will be around 3-4 euros (in Finland). Invoiced separately.
• If the consumer purchases items for which Alemana Dance Center has indicated different delivery times, the order will be delivered according to the longest delivery time indicated.
• Alemana Dance Center delivers products from all over the world. All deliveries are made via Posti, Matkahuolto and, when agreed separately, by various transport companies.

Parcel sizes for rhinestones and decorations

The most common pack size for rhinestones is 10 gross (1,440 stones), i.e. the full package. For larger rhinestones, the full package sizes are smaller (1 gross to 2 gross). However, the rhinestones are also sold in individual gross (1 gross = 144 stones). On the other hand, package sizes vary depending on the size of the rhinestone or stone. You will receive a discount of 10% on full packages, which has already been taken into account in the full package price shown on the website. When several gross of the same colour and size are ordered, the rhinestones are packed in the same bag unless you specifically request individual bags of one gross. The full package discount does not apply to decorations bagged separately.

For sequins, the package sizes are usually 500-1,000 items. Larger sequins may come in smaller package sizes. Sequins are packed in bags of up to 1,000 sequins.

Returns (in Finland)

• The consumer has the right to return unused items within fourteen (14) days of receipt of the items(s), excluding the date of receipt. The item to be returned and packaging of the item must be essentially in the same condition as they were when received.
• If the item is not properly packaged upon return, we will charge the customer €10 for new packaging.
• In the case of regularly priced dancing shoes and outfits, the first exchange or return is free of charge. After the first exchange or return, delivery costs (€8.90) are charged for each product exchange. There is no free exchange or return for sale, discounted and outlet items. Postage paid when ordering is not refunded in such cases. When discounted items are exchanged, the customer pays for the return, and Alemana Dance Center pays for the shipment of the new replacement item.
• Free-of-charge exchange or return does not apply to any items purchased outside Finland. The costs of product returns and exchanges are charged for in full.
• Under the new decree which entered into force on 13 June 2014, simply not picking up or returning the goods is no longer sufficient to cancel the sale. A cancellation notice must be submitted within 14 days of receipt of the delivery and the goods must be returned within 14 days of the cancellation notice.
• It is not possible to exchange or return shoes ordered directly from the factory (special orders).
• CDs, DVDs, literature cannot be exchanged or returned.
• Fabrics and tapes, etc. cut to order will not be exchanged or returned. If you are unsure about the colour or material, please order a sample of the fabric or ribbon you want. We will charge a fee for sending more than 3-4 colour samples.
• Returns or exchanges of rhinestones, sequins and "gemstones" by Swarovski, Ava Crystals and other producers, as well as rhinestone accessories, are not free of charge. Postage must be paid for exchanges or returns. If you are unsure of the colour of the rhinestones or gemstones, you can buy a separately sold Swarovski colour chart.
• Hygiene products cannot be returned or exchanged. These include tights, micro shorts, foot thongs, gym slippers, breast cups, etc.
• For returning an item or cancelling an order, the consumer must file a return notification within 14 days by email at info@alemana.fi. The consumer can continue to return regularly priced item(s) free of charge, using the Posti customer return form, excluding the items mentioned above which do not have right of return.
• Returns of Posti parcels should be addressed to Alemana Dance Center, Otavankatu 19, 28100 Pori, FINLAND, marked with the code 618288.
• Return Matkahuolto parcels must be returned to the address from which the shipment was sent (Pori or Jyväskylä, see contact details), marked with the code 9500275.
• Returns from outside of Finland, please contact info@alemana.fi.
• Sale, discount and sold-out dance shoes and clothing can be exchanged or returned, but the customer must pay the return/exchange costs themselves. When discounted items are exchanged, the customer pays for the return, and Alemana Dance Center pays for the shipment of the new replacement item.
• Note! Be sure to indicate an account number for the refund if you are returning an item!

Returns (European Union and other countries)

• The consumer has the right to return unused items within fourteen (14) days of receipt of the items(s), excluding the date of receipt. The item to be returned and packaging of the item must be essentially in the same condition as they were when received.
• If the item is not properly packaged upon return, we will charge the customer €10 for new packaging.
• There is no free-or-charge exchange or return for orders outside of Finland. Postage should be paid when return the whole or part of the order. Alemana Dance Center pays for the shipment of the new replacement item.
• Under the new decree which entered into force on 13 June 2014, simply not picking up or returning the goods is no longer sufficient to cancel the sale. A cancellation notice must be submitted within 14 days of receipt of the delivery and the goods must be returned within 14 days of the cancellation notice.
• CDs, DVDs, literature cannot be exchanged or returned.
• Fabrics and stripes, etc. cut to order will not be exchanged or returned.
• Hygiene products cannot be returned or exchanged. These include tights, micro shorts, foot thongs, gym slippers, breast cups, etc.
• For returning an item/items or cancelling an order, the consumer must mail first a return notification within 14 days by email at info@alemana.fi. The consumer can send return after got our answer to the email.
  
• Returns (from outside of Finland) should be addressed to Alemana Dance Center, Harkkotie 5, 40250 Jyväskylä, FINLAND, tel. +358 40 5205510.

• Sale, discount and sold-out dance shoes and clothing can be exchanged or returned, but the customer must pay the return/exchange costs themselves. When discounted items are exchanged, the customer pays for the return, and Alemana Dance Center pays for the shipment of the new replacement item.

Note! Be sure to indicate an account number for the refund if you are returning an item.

Shipments damaged in transport

• Sometimes, despite careful packaging, parcels can be damaged during mail transport. When picking up a package, please check its condition in the presence of a member of staff. If the package has been damaged during transport, and if the ordered items(s) have also been damaged, please report the damage to the office in question immediately. After reporting the damage, please contact our customer service to agree on the delivery of a new item.